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Our Terms & Conditions: What You Need to Know

When you open an account with erek kelinci, you're agreeing to the terms that keep your gameplay fair, your account secure and your payouts reliable.

Account creation and age eligibilityDeposit and withdrawal proceduresFair play and dispute resolution

Explore the Lobby Read FAQ

Legal Standing and Regional Scope

erek kelinci Service availability depends on jurisdiction. Users are responsible for checking local law before access.

erek kelinci operates these terms where local law permits. Your account access, the games available to you, and the payment methods you can use — DANA, OVO, GoPay and QRIS — depend on local law and your location within Indonesia. We verify your details on registration

1
to confirm eligibility. If you're in a region where our service is restricted, your account will not be activated. Withdrawals are processed only to verified accounts, and we retain the right to ask for additional documentation to comply with local financial regulations. Disputes are handled through
2
our support team first; if unresolved, they may proceed to arbitration or local legal channels depending on the nature of the claim.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET IN TOUCH

Contact Us About These Terms

Team online

Live Chat

Reach our support team via the chat widget in your account lobby. We respond within minutes during operating hours, Monday to Sunday, 08:00–23:00 WIB.

Email Support

Send queries about these terms to [email protected]. We aim to reply within 24 hours with clarification or next steps.

Account Settings

Review or update your account details — linked email, phone, payment method — directly in your settings panel. Changes take effect immediately.

SECURITY & ACCOUNTABILITY

How We Handle Your Data and Account

Data Protection

We encrypt all account data, payment details and transaction history using industry-standard SSL protocols. Your personal information is never sold. We hold it only as long as your account is active, plus three years for regulatory compliance.

Account Verification

On registration, we verify your name, phone number and deposit source. Withdrawals trigger an additional check to ensure the payout account matches your verified identity.

Cookies and Tracking

We use cookies to keep you logged in, remember your preferences and detect suspicious login patterns. You can disable non-essential cookies in your browser, but login cookies are required.

Dispute Resolution

If you believe a transaction is incorrect or a game outcome is unfair, contact support with your account number and the date. We investigate within 48 hours and respond with findings and any correction.

Payment Reversals

Deposits are final once confirmed in your wallet. Withdrawals cannot be reversed after they leave our system. If you request a withdrawal and then dispute it, we check the transaction status with your bank first.

Request Changes

To request a copy of your data, correct account details or request deletion after account closure, email [email protected] with your account number. We respond within 10 business days.

Frequently Asked About Our Terms

Violations — such as using bots, collusion or placing bets after a result is drawn — can result in account suspension or permanent closure. Your wallet balance is reviewed; winnings from rule-breaking play are forfeited, and your deposit may be returned minus losses from the violation.

Yes. Go to Account Settings, select 'Close Account' and confirm. Your remaining balance will be withdrawn to your verified payment method within 24 hours. You cannot reopen the same account; a new one requires a fresh deposit.

Withdrawals to DANA, OVO, GoPay and QRIS usually arrive within one hour. Bank transfers to your linked account take one to three business days depending on your bank. Weekend and public holiday withdrawals may be delayed.

Contact support immediately with your game session ID, the exact time and the outcome you're questioning. Our systems log all spins and draws; we will pull the record and respond within two business days with the result and any correction needed.

Deposits are free for DANA, OVO, GoPay and QRIS. Bank transfers may incur a small fee depending on your bank. Withdrawals are free; all fees are borne by erek kelinci, so your payout arrives in full.

Yes. Your account balance is held in a segregated player account at our payment partner. This ensures your money is protected if erek kelinci faces operational issues; it cannot be used for company expenses.

Yes. Go to Account Settings, select 'Contact Details' and update your email or phone. We'll send a verification code to your new number or email. Verify within two hours, or the change will be cancelled for security.

Our Terms & Conditions: What You Need to Know

Contact Us About These Terms

Live Chat

Email Support

Account Settings

How We Handle Your Data and Account

Data Protection

Account Verification

Cookies and Tracking

Dispute Resolution

Payment Reversals

Request Changes

Frequently Asked About Our Terms

01 What happens if I break a gameplay rule?

02 Can I close my account anytime?

03 How long does a withdrawal take?

04 What if I dispute a payout?

05 Do you charge deposit or withdrawal fees?

06 Is my deposit money held separately from erek kelinci's operating funds?

07 Can I change my account email or phone number after registration?

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